ClinchSparkles Cleaning Services

1. Introduction

ClinchSparkles is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or contact us for cleaning services.

2. Who We Are

ClinchSparkles provides domestic, commercial, Airbnb, and specialist cleaning services in Newcastle upon Tyne and surrounding areas.

If you have any questions about this policy, you can contact us at:
📧 info@clinchsparkles.co.uk
📞 07534995835

3. Information We Collect

We may collect and process the following personal data:

• Name
• Email address
• Phone number
• Address (where required for service delivery)
• Messages or enquiry details submitted via contact forms
• Website usage data (via cookies and analytics tools)

4. How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotes
• Schedule and deliver cleaning services
• Communicate service updates or follow-ups
• Improve our website and customer experience
• Comply with legal obligations

5. Legal Basis for Processing

We process your data based on:

• Consent – when you submit a contact form or enquiry
• Contract – to deliver requested services
• Legitimate interest – to improve services and customer experience

6. Sharing Your Information

We do not sell or rent your personal data.

Your data may be shared with:

• Trusted service providers (e.g. booking systems, payment providers)
• Legal or regulatory authorities where required

7. Data Retention

We only retain your personal data for as long as necessary to:

• Fulfil the purpose it was collected for
• Meet legal, accounting, or reporting requirements

8. Your Rights (UK GDPR)

You have the right to:

• Access your personal data
• Request correction or deletion
• Object to processing
• Withdraw consent at any time
• Request data portability

To exercise your rights, please contact us directly.

9. Cookies & Website Tracking

Our website uses cookies to improve functionality and user experience. These may include:

• Essential cookies (site functionality)
• Analytics cookies (to understand usage)
• Marketing cookies (where applicable)

You can manage or disable cookies through your browser settings.

10. Data Security

We implement appropriate security measures to protect your personal data from unauthorised access, loss, or misuse.

11. Third-Party Links

Our website may contain links to third-party platforms (e.g. social media). We are not responsible for their privacy practices.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

13. Contact Us

For any privacy-related enquiries, please contact:

ClinchSparkles
📧 info@clinchsparkles.co.uk
📞 07534995835